Refund policy

Return Policy

We will accept items for return or exchange within 30 days of purchase. Please note we do not offer returns for international orders. Items will be refunded for the price shown on your order confirmation less any applied discounts. Only items purchased are refunded. Shipping and handling costs will not be refunded. Free Gifts with Purchase and deluxe samples should be returned if a full order is returned & full refund expected, and / or if your order no longer qualifies for that gift after your return. If these items are not returned, additional deductions on orders or future ordering restrictions may be applied at the discretion of RéVive Skincare. 

For any questions or to request a prepaid return label, please contact RéVive Client Care via email at client_care@reviveskincare.com. We will be happy to return your correspondence via  email within 2 business days. 

CHECKOUT+ Free Returns & Package Protection

By selecting our Free Returns & Package Protection option at checkout, if for any reason you’re not completely satisfied, simply return it within 30 days of your purchase with no cost to you. We’ll cover the return label and waive all restocking fees. We will also cover the cost of any packages that arrive damaged or are lost in transit.

If you choose not to purchase our Free Returns & Package Protection option, you are responsible for the cost of the return shipping label and an $8 restocking fee on your return. We are not responsible for the loss or damage of any items.

To start a return or exchange, click HERE.

Returns Restrictions

Only items purchased through reviveskincare.com may be accepted for a return. Items purchased from a store location, another online retailer, or outside of the United States will not be accepted for a refund. 

Damaged Shipments

If an item is broken or damaged in transit, please contact us within 30 days and we will send a replacement. Replacements will not be sent after 30 days.

To start a claim for a damaged item, click HERE.

Reshipment Requests / Missing Orders

If tracking for your order shows that it has been delivered but you have not yet received it please allow 3 business days before contacting us in case the carrier has marked delivery before its actual arrival. Similarly, if the tracking provided shows no update please allow 3 business days before contacting us as sometimes carrier system updates are delayed. 

If you never receive your order, please contact us within 30 days and we will coordinate a reshipment for you. Reshipments will not be offered after 30 days.

To start a claim for a lost item, click HERE.