Frequently Asked Questions
01. At what age should I start using "anti-aging" skincare?
Signs of aging may begin as early as your 20's. While this is not chronological aging it could be caused by environmental and lifestyle factors. RéVive addresses those specific concerns with preventative products which help break into the cycle and provide real anti-aging benefits.
02. What is the appropriate regimen for my skin?
The daily regimen is Cleanse, Tone, Serum and Moisturize. Many of the products are used day and night, however, your individual skin concerns may dictate some differences in the AM and PM routine. A regimen is suggested after you have had a consultation with a Skincare Specialist who can determine the perfect system for your skin type and conditions. We recommend the daily use of an SPF.
03. I have used acne products in the past and have found that they did clear up my acne for a while but my skin seemed older after the treatments. What causes this?
Benzoyl Peroxide is a common ingredient in many acne preparations and while it may clear up blemishes, it will also age the skin. Acne Reparatif was created to be Benzoyl Peroxide free, using naturally occurring amino acids to help rid the skin of acne and prevent further blemishes plus additional ingredients which are anti-aging and diminish the appearance of enlarged pores.
04. If I use Sensitif™ Cellular Repair Cream during the day and Moisturizing Renewal Cream at night, why would I want an additional moisturizer?
The moisturizers you mention are the prefect pair for most skin. We recommend an additional moisturizer over your regular moisturizer if you are very dry and dehydrated. This might be a seasonal concern or a spot treatment when you find the condition persists.
05. I would like information about the expiration of skincare products. Terms like 'shelf life' and 'use up rate' are not easy to understand and I just want to know when I should throw my moisturizer away.
In the United States there are no regulations or guidelines from the FDA about the expiration date for either skincare or makeup products. However, all products with 'active ingredients' are considered over the counter drugs (OTC's) and require more proof in their claims and also expiration dates to be printed on their cartons or labels. Examples include any product with a sunscreen or therapeutic claim for Acne, amongst others. See your ingredient list and the first ingredient will say "active ingredient" and that product will have an expiration date as mandated by law. Shelf life in non-OTC products is defined as the amount of time an unopened product is good under normal conditions of storage which is dependent on the product composition, package and preservation. If you keep your unopened products in climate controlled environments without excess heat or cold then they should be in good condition when you open them. Still unsure? Then look at the color and check the smell. If either seems abnormal, discard. The European Union has devised a system called Period After Opening (POA) which is represented by an open jar with a number followed by an M (menses or month). This symbol establishes how long a product may last after it is opened. This is a guideline and does not take into account how the product is used or stored. You will see this symbol on any product that is available for sale in the EU even though you may be purchasing it in the US.
06. Intensité™ Crème Lustre contains non-acid enzymes which exfoliate. Do these interfere with foundation wear?
The enzymes in Intensité™ Crème Lustre are different than glycolic acid base and provide a gentle exfoliation which does not interfere with makeup wear.
07. Does RéVive test on animals?
RéVive does not test on animals.
08. Why do I need a serum?
The aging process is multifactorial and must be addressed on several different levels. A serum is a concentrated product that addresses your specific concerns. For example, while RéVive moisturizers fight against chronological aging, Serum Prôtectif blocks the effects of environmental aging with SOD, a powerful antioxidant. If you are concerned with volume loss, wrinkles or loss of firmness, we recommend Intensité™ Volumizing Serum with KGF to provide intensive repair for maturing skin. Both serums work on different conditions than your moisturizer but in synergy to provide a more youthful and glowing skin.
09. Do you have a product that helps with dark circles?
Whether caused by genetics or lifestyle, dark circles can make a person feel like they look tired and older. Intensité™ Les Yeux addresses under eye darkness and puffiness that may accompany this condition. For maximum benefits use Masques des Yeux twice a week as your night time eye cream.
10. When can I expect to see results?
Depending on the specific concern and condition of the skin, one can expect to see the start of results in weeks while other deeper lying aging issues may take several months to notice a remarkable improvement.
11. Do I need a neck cream?
Skin on the neck and chest is far more delicate than face skin and needs very special care. This area is one of the first areas to show signs of aging because gravity pulls on your neck and décolletage resulting in a crinkled tissue paper look that surgery can't repair. RéVive's Fermitif™ Neck Renewal Cream has special firming agents and EGF to prevent sagging, and smooths away crèpiness. Skin is also protected from sun damage with a non-irritating SPF 15.
12. My skin really does glow when I use Moisturizing Renewal Cream. What has happened?
It is a combination of multiple benefits that you are seeing. EGF works in tandem with Glycolic to exfoliate and retexturize the skin. Powerful antioxidants are shielding the skin from environmental stressors as highly effective moisturizing agents add the necessary hydration. The final result is a tight and glowing skin that delivers on the promise "Get the Glow"™ .
13. How long should a jar of Moisturizing Renewal Cream last? And, do the products expire?
Since Moisturizing Renewal Cream is used nightly, a jar should last 3-4 months. An unopened container should be kept in a cabinet (out of sunlight) and will remain 'fresh' for a few years.
14. I am afraid of having a surgical procedure but there is a BIG reunion in a few months and I want to look fantastic at the event. Is there anything that can perform a small miracle on my skin?
How does this sound? Up to a 45% reduction in the appearance of wrinkles! Smoother, more even skin tone, an increased glow, and the benefits of resetting your skin's "aging clock" by five years or more. All in a months time with the nightly use of Peau Magnifique Youth Recruit. The results are indelible and life changing. RéVive has pushed the envelope further from scalpel to test tube and Peau Magnifique will have your friends remarking on your skin.
15. Are the products fragranced?
There is no fragrance added to the majority of RéVive products, however, on occasion a masking agent will be introduced to make the product usage a lovely experience for our clients.
16. I am receiving auto-recurring charges when I signed up for a sample. How do I get a refund?
RéVive Skincare does not have recurring billing or orders and does not offer “free trials” through any third party sites. Unfortunately, there are several digital scams that have used or are using the name Revive in them. RéVive is actively pursuing all digital scams that use the RéVive name in any manner. We regret that these scams have misappropriated the RéVive name and that innocent people have been affected and appreciate your patience and support as we move forward with our enforcement strategies. In the meantime, we recommend that you check with your credit card company or financial institution to see who or what company made charges to your account and is sending you product.
On September 14, 2018, RéVive filed a Complaint in Federal Court (RV Skincare Brands LLC v. Digby Limited, et al.) against a company that has been using variations of the RéVive name in a deceptive manner in order to entice customers to sign up for trials for anti-aging and rejuvenating skin cremes at URLs including getreviveskin.com, reviveantiagingcreme.com, facialrevive.com, revivecreme.org, radiantrevivecream.org, reviveantiagingcreme.net, reviveeye.org and revivedyouth.net.
RéVive is intent on protecting the good will of its name and products, as well as all customers shopping in the digital marketplace. In this regard, we have demanded that the Court permanently enjoin the defendants from continuing with these unlawful activities.
In addition, RéVive is continuously monitoring the Internet to ensure that any scams are identified and removed as quickly as possible.
17. Is RéVive sold in China?
The statement of RéVive authentic products selling in China is below.
As for RéVive, we have a zero tolerance attitude towards fake products and any imitation of the products in the market.
Currently, we have set up a "ReVive overseas flagship store" in Tmall international (https://revive.tmall.hk), which is the only authorized official flagship store in China.
It is necessary to remind that, we have not established a Chinese official website in China yet. So please do not be mislead by the fake brand Chinese website. We need time to identify and solve the issues of these fake websites, please stay alert.
In China, the best way to ensure that you are buying authentic RéVive products is to buy from ReVive overseas Tmall flagship store, or a clearly authorized retail partner.Also you can get professional customer service and guidance there.
We reserve the right to pursue legal liability for any counterfeiting or infringement.