Frequently Asked Questions
At what age should I start using "anti-aging" skincare?
Signs of aging may begin as early as your 20's. While this is not chronological aging it could be caused by environmental and lifestyle factors. RéVive addresses those specific concerns with preventative products which help break into the cycle and provide real anti-aging benefits.
What is the appropriate regimen for my skin?
The suggested general daily regimen is Cleanse, Tone, Serum and Moisturize. Many of the products are used day and night, however, your individual skin concerns may dictate some differences in the AM and PM routine. A regimen is suggested after you have had a consultation with a Skincare Specialist who can determine the perfect system for your skin type and conditions. We recommend the daily use of an SPF.
Do your products expire?
Some of our products expire, these are anything that has SPF and or is considered an over-the-counter drug (OTC) product based on its ingredients. These items are clearly marked with an expiration date. For products that do not contain SPF or are non-OTC, these items do not contain an "expiry" date. The end of recommended shelf life is based on our stability test which we completed to 3 years. This does not necessarily mean the product is bad or not usable past the 3 years; it simply means we did not test past that time. If you wish to continue to use of a non-OTC product past 3 years, we suggest that you look at the color and check the smell. If either seems abnormal, discard. If you find that both smell and texture seem to be fine, then would not have any hesitation in using it.
What is the age of my product?
An unopened container should be kept in a cabinet (out of sunlight) and will remain 'fresh' for a few years. For more information on the recommended shelf life of a specific product please contact us at email@example.com for further assistance.
How long should a product last with consistent use?
A product should last about 3-4 months with consistent use.
How long can I use a product after opening it?
The Period After Opening (POA) which is represented by an open jar with a number followed by an M (month). This symbol establishes how long a product may last after it is opened. This is a guideline and does not consider how the product is used or stored. You will see this symbol on any product that is available for sale.
Does RéVive test on animals?
RéVive does not test on animals.
Are your products vegan?
We do offer some products that are vegan. To learn more about which RéVive products are vegan, please contact our client care team at firstname.lastname@example.org who can provide more information on the specific product you are interested in.
Are the products fragranced?
Not all RéVive products have fragrance. However, some of our products do contain fragrance to make the product usage a lovely experience for our clients. The product scent / fragrance will vary by product.
Are your products safe to use while pregnant/breastfeeding?
We highly recommend consulting with your physician before using any topical skincare for this specific concern.
How would I know if my skin is sensitive to a product?
Everyone’s skin is different and therefore you may react differently to a product than someone else. We always recommend doing a patch test on the back of your hand and letting the product sit for about 1-5 minutes to see if you experience any issues.
Why do I need a serum?
The aging process is multifactorial and must be addressed on several different levels. A serum is a concentrated product that addresses your specific concerns.
Why do I need a morning moisturizer?
Using a moisturizer during the day is beneficial to reduce dryness and protect the skin moisture barrier from climate changes, environmental aggressor that can dry the skin overtime and sun exposure with SPF. Maintaining hydrated skin is essential to have the skin glowing and healthy.
Why do I need a nighttime moisturizer?
Using a moisturizer at night is beneficial to repair and rejuvenate the skin during sleep and neutralize damaging free radicals. While our body is in restorative mode our skin also is in restorative mode which makes your skin absorb the active ingredients better. Also, your skin cell’s regeneration power at night is higher when you are asleep.
When can I expect to see results?
Depending on the specific concern and condition of the skin, one can expect to see the start of results in weeks while other deeper lying aging issues may take several months to notice a remarkable improvement.
Why do I need different products for my neck?
Skin on the neck and chest is far more delicate than face skin and needs very special care. This area is one of the first areas to show signs of aging because gravity pulls on your neck and décolletage resulting in a crinkled tissue paper look that surgery can't repair. Our Fermitif Neck Renewal Cream has special firming agents and bio-engineered peptides to prevent sagging and smooths away crèpiness. Skin is also protected from sun damage with a non-irritating SPF 15. We also offer a serum option, the Fermitif Neck Serum, which boost collagen, firms, and tightens the neck and décolletage area. However, using both products in conjunction with each other would help bring instant and over time results.
What products would you suggest for acne or acne scarring?
To treat acne, we would recommend our Acne Reparatif and Masque de Glaise. Also, all our products in our renewal collection will help with the renewal of skin. For Acne prone skin we would recommend checking out the Moisturizing Renewal Lotion. For acne scarring we would recommend our exfoliating products Le polish and Masque de Brillance.
If you have signed up for a "free sample" and are experiencing reoccurring charges or have note gotten your product as advertised, please read below.
RéVive Skincare does not have recurring billing or orders and does not offer “free trials” through any third-party sites. Unfortunately, there are several digital scams that have used or are using the name RéVive in them. RéVive is actively pursuing all digital scams that use the RéVive name in any manner. We regret that these scams have misappropriated the RéVive name, and that innocent people have been affected and appreciate your patience and support as we move forward with our enforcement strategies. In the meantime, we recommend that you check with your credit card company or financial institution to see who or what company made charges to your account and is sending you product.
RéVive is intent on protecting the good will of its name and products, as well as all customers shopping in the digital marketplace.
RéVive is continuously monitoring the Internet, and collecting customer feedback, to ensure that any scams are identified and removed as quickly as possible.
Is RéVive sold in China?
The statement of RéVive authentic products selling in China is below.
As for RéVive, we have a zero-tolerance attitude towards fake products and any imitation of the products in the market.
Currently, we have set up "RéVive overseas flagship stores" in Tmall international (https://revive.tmall.hk) and JD global (https://mall.jd.hk/index-11860018.html), which are the only authorized official flagship stores in China.
It is necessary to remind that, we have not established a Chinese official website in China yet. So please do not be misled by the fake brand Chinese website. We need time to identify and solve the issues of these fake websites, please stay alert.
In China, the best way to ensure that you are buying authentic RéVive products is to buy from RéVive overseas Tmall flagship store or JD flagship store, or a clearly authorized retail partner. Also, you can get professional customer service and guidance there.
We reserve the right to pursue legal liability for any counterfeiting or infringement.
Are there any stores near me? Where can I shop RéVive?
Please use our "Find a RéVive Near You" feature we have located on our website to locate a retailer that carries RéVive in your area: https://reviveskincare.com/blogs/store-locator
Can you send me samples to try before I place an order?
At this time, we do not have a pre-purchase sample program that is offered but we do offer two complimentary samples when customers check out on our website www.reviveskincare.com. You can pick two from the samples that are currently being offered on our site. To choose a deluxe sample you simply create or log into your RéVive Rewards profile and you can choose the two deluxe samples you would like included with your order. If you would like to try before you buy, we also encourage you to visit your nearest RéVive retailer which can be found using our store locator: https://reviveskincare.com/blogs/store-locator
I am receiving auto-recurring charges when I signed up for a sample. How do I get a refund?
RéVive Skincare does not have recurring billing or orders and does not offer “free trials” through any third party sites. Unfortunately, there are several digital scams that have used or are using the name Revive in them. RéVive is actively pursuing all digital scams that use the RéVive name in any manner. We regret that these scams have misappropriated the RéVive name and that innocent people have been affected and appreciate your patience and support as we move forward with our enforcement strategies. In the meantime, we recommend that you check with your credit card company or financial institution to see who or what company made charges to your account and is sending you product.
RéVive is intent on protecting the good will of its name and products, as well as all customers shopping in the digital marketplace. In this regard, we have demanded that the Court permanently enjoin the defendants from continuing with these unlawful activities.
In addition, RéVive is continuously monitoring the Internet to ensure that any scams are identified and removed as quickly as possible.
How can I join the RéVive Rewards Program?
To become a RéVive rewards member you must create a RéVive account which will automatically enroll you in the rewards program. You can sign up for an account here: https://reviveskincare.com/account/register
How can I claim my complimentary samples?
ReVive offers two complimentary samples with every purchase on reviveskincare.com. You can select your complimentary samples with your reviveskincare.com order by adding them directly in your cart on the “Select your Samples” drop down located in the cart section. These are not automatically added; you must manually choose the samples for them to be included with your order. Samples are subject to change based on inventory available.
How can I login my RéVive account?
To login into your account, you may login here: https://reviveskincare.com/account/login
What is RéVive Rewards?
Our RéVive RéWards program was created for our loyal RéVive customers in mind. Members can earn exclusive gifts, early access to new products and promotions, and much more. Earn Benefits each time you shop, review, and refer a friend. You may find more information on our rewards program here: https://reviveskincare.com/pages/revive-rewards
How many reward items can I redeem?
Only one reward item can be redeemed per order.
Why can't I add my rewards to my order?
If you are experiencing issues redeeming a reward, please contact us at email@example.com for further assistance.
How long does shipping take?
Orders generally ship within 2 business days of when they are placed. We ship Monday through Friday excluding weekends and holidays. You may find more information regarding available ship methods here and costs: https://reviveskincare.com/pages/shipping-returns
Do you ship internationally?
We do offer international shipping to some locations. You may find a list of our eligible countries here: https://reviveskincare.com/pages/shipping-returns
When will my order ship if I choose expedited shipping?
Express orders will ship the same day if the order is received prior to 1 pm EST, Monday through Friday, excluding holidays and weekends. Shipments are delivered only on business days, Monday through Friday, excluding weekends and holidays.
The shipping carrier marked my order delayed. What should I do?
Kindly allow the shipping carrier 1-3 business days to provide an updated delivery date. If no update has been made within 3 business days, please reach out to firstname.lastname@example.org for further assistance.
What is your return policy?
We have a 30-return policy for US customers. We do not offer returns for international orders. You may read more about our return policy here: https://reviveskincare.com/pages/shipping-returns
How can I request a return?
To request a prepaid return label, please contact RéVive Client Care via email at email@example.com
How long do returns take to process?
Our returns process takes about 2-15 business days.
Do you offer gift packaging and a gift note?
Yes, we do. You may select this option in your cart section before checkout. For gift wrapping please select the check box that reads “This order is a gift”. Once this box is checked you will have the option to add a gift message on your order. Please note this option is available for US orders only.
Do you offer gift cards?
We do not offer gift cards at this time.
What payment methods do you accept?
You may read more about our checkout process here: https://reviveskincare.com/pages/checkout-payment
How can I cancel an order?
Because we strive to ship orders as quickly as possible there is a very limited window to cancel an order, and this must be done by our client care team. To request your order to be canceled please contact us at firstname.lastname@example.org
Can I edit my shipping address after my order has been placed?
Because we strive to ship orders as quickly as possible there is a very limited window to edit the delivery information on an order once it has been placed. To edit your address information please contact us at email@example.com
I have a discount/promo code, how can I apply my discount?
You can apply your discount code in the “Discount code” section during your checkout process. Once you have entered your code you must click “Apply” to successfully add the discount.
Can I apply more than one discount?
Only one discount code can be applied at checkout.
My discount did not apply, please help?
If you are having any issues with your discount code on your order, please contact us at firstname.lastname@example.org for further assistance.
What are your current special offers?
You can find our current offer here: https://reviveskincare.com/pages/special-offers. You may also be notified about our special offers if you subscribe to our mailing list and SMS text message.
How can I join your email mailing list/SMS text message?
To subscribe to our mailing list, you can select the “Email me with news and offers” during checkout, sign up on our “Join our mailing listing” section located on the bottom of site page or on this link here: https://revive.attn.tv/p/0UH/landing-page