Shipping and Returns

Shipping Policy

Express orders that have an air shipment method placed before 11:00AM EST, Monday through Friday, will ship the same day. All ground orders will ship within 48 hours, Monday through Friday, excluding weekends and holidays. Shipments are delivered only on business days, Monday through Friday, excluding weekends and holidays.

Shipping Methods

We offer the following shipping methods:

Complimentary Shipping via FedEx Ground (US Orders Only)
USPS Priority Shipping
2-Day Shipping via FedEx
Next Day Shipping via FedEx
Orders are processed within 48 hours, Monday through Friday.
Some methods may not be applicable to your shipping area.
At this time, we do not ship to multiple addresses in one order. Express orders are processed the same day if the order is received prior to 11 am EST, Monday through Friday, excluding holidays and weekends. Shipments are delivered only on business days, Monday through Friday, excluding weekends and holidays.

International Shipping

We now offer International Shipping to the below countries:

Andorra, United Arab Emirates, Antigua and Barbuda, Anguilla, Albania, Armenia, Argentina, Austria, Australia, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados, Bangladesh, Belgium, Bulgaria, Bahrain, Benin, Bermuda, Brunei Darussalam, Bolivia, Brazil, Bahamas, Bhutan, Botswana, Belarus, Belize, Canada, Cook Islands, Chile, China; Hong Kong, China; Taiwan, China, Colombia, Costa Rica, Cape Verde, Cyprus, Czech Republic, Djibouti, Denmark, Dominica, Dominican Republic, Algeria, Ecuador, Estonia, Egypt, Eritrea, Ethiopia, Germany, Fiji, Falkland Islands, Micronesia, Faroe Islands, France, Grenada, Georgia, French Guiana, Guernsey, Gibraltar, Greenland, Guinea, Guadeloupe, Israel, Guinea-Bissau, Guyana, Honduras, Croatia, Haiti, Hungary, Indonesia, Ireland (Republic of), India, Iraq, Iceland, Jersey, Jamaica, Jordan, Japan, Kenya, Kyrgyzstan, Cambodia, Kiribati, Comoros, Saint Kitts and Nevis, Korea (South), Kuwait, Cayman Islands, Kazakhstan, Laos, Lebanon, Saint Lucia, Liechtenstein, Lesotho, Lithuania, Luxembourg, Latvia, Libya, Morocco, Monaco, Moldova, Montenegro, Madagascar, Marshall Islands, F.Y.R.O.M. (Macedonia), Mongolia, Macau, Northern Mariana Islands, Martinique, Mauritania, Montserrat, Malta, Mauritius, Maldives, Malawi, Mexico, Romania, Namibia, Russia, Nigeria, Nicaragua, Netherlands, Norway, Nepal, Nauru, Niue, New Zealand, Oman, Panama, Peru, French Polynesia, Papua New Guinea, Sri Lanka, Pakistan, Poland, Portugal, Palau, Paraguay, Qatar, Reunion, Serbia, Switzerland, Saudi Arabia, Solomon Islands, Seychelles, Sudan, Sweden, Singapore, Slovenia, Slovak Republic, San Marino, Senegal, Suriname, Sao Tome and Principe, El Salvador, Swaziland, Turks and Caicos Islands, United Kingdom, Thailand, Tunisia, Tonga, East Timor, Turkey, Trinidad and Tobago, Tuvalu, Tanzania, Uruguay, Uzbekistan, Vatican City State (Holy See), Venezuela, British Virgin Islands, Vietnam, Vanuatu, Samoa, South Africa, Zambia, Zimbabwe, Finland, Guatemala, Mozambique, New Caledonia, Philippines, St Barthelemy, Bonaire, Saint Eustatius and Saba, Curacao.

**Please note: We do not offer free shipping or free returns outside of the U.S.

Return Policy

We will accept items for return or exchange within 30 days of purchase. Please note we do not offer returns for international orders. Items will be refunded for the price shown on your order confirmation less any applied discounts. Only items purchased are refunded. Shipping and handling costs will not be refunded. Free Gifts with Purchase and deluxe samples should be returned if a full order is returned & full refund expected, and / or if your order no longer qualifies for that gift after your return. If these items are not returned, additional deductions on orders or future ordering restrictions may be applied at the discretion of RéVive Skincare.

For any questions or to request a prepaid return label, please contact RéVive Client Care via email at client_care@reviveskincare.com. We will be happy to return your correspondence via email within 2 business days.

Submit a return request

Click the profile icon in the store's menu, or click here.

Please note: Return requests must be submitted within 30 days from the date your order was fulfilled. Returns requested after this period may not be accepted.

Log in to your account:
- In the "Email" field, enter your email address, and then click "Continue".
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
Click "Request return" for the order that you want to submit the return for.
If your order has more than one item, then select the items that you want to return.
Select a return reason and add a note for the store.
Click "Request return".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

Returns / Exchanges Restrictions

Only items purchased through reviveskincare.com may be accepted for a return or exchange. Items purchased from a store location, another online retailer, or outside of the United States will not be accepted for an exchange or refund. We are happy to offer exchanges for an item of equal or lesser value.

Damaged Shipments

If an item is broken or damaged in transit, please contact us within 30 days and we will send a replacement. Replacements will not be sent after 30 days.

Reshipment Requests / Missing Orders

If tracking for your order shows that it bas been delivered but you have not yet received it please allow 3 business days before contacting us in case the carrier has marked delivery before its actual arrival. Similarly, if the tracking provided shows no update please allow 3 business days before contacting us as sometimes carrier system updates are delayed.

If you never receive your order, please contact us within 30 days and we will coordinate a reshipment for you. Reshipments will not be offered after 30 days.